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Cleaning instructions for Ingenico Payment Terminals

Good hygiene and cleanliness are now more important than ever in companies – to protect both employees and customers. Your terminal serves as a frequent contact point between your customers and your employees. For your safety and the safety of your customers, we would therefore like to remind you how to clean your terminal.

Cleaning of your payment terminal:


Guidelines for the proper cleaning of Ingenico Payment Terminals are as follows:

  • Ingenico recommends using a soft cloth very slightly impregnated with soapy water to clean the outside of the terminal.
  • It is recommended to use cloth pre impregnated for a better control of the quantity of liquid applied on the device. An excessive application of liquid may possibly generate some functional problem
  • Hydroalcoholic solution can only be used when on a pre-impregnated cloth.
  • Some hydroalcoholic solution may include isopropyl alcohol. It can be used on every part of the device if isopropyl alcohol concentration is below 20%.

Do not:

  • Do not clean the electrical connections. 
  • Do not spray, pour or coat any liquid, disinfectant or cleaners directly on the payment terminal.
  • Do not use solvents, detergents or abrasive products as they may damage the plastic or electrical contacts. 
  • Alcohol cleaning solutions (isopropyl solution 70%) cannot be used on the plastic display lenses.  
  • Avoid excessive wiping, which might cause damage 
  • Do not get moisture into any openings nor use aerosol sprays.
  • Avoid exposing the terminal to the direct rays of the sun.
  • Do not put anything into the slot of the smart card reader 


Please note: While cleaning as per the instructions above has no impact on the performances or functions of our terminal, a very frequent cleaning may modify the cosmetic aspect of some plastic parts used into our devices; such cosmetic wear is not covered by the standard INGENICO warranty conditions.