The Future of Merchant Services - Redefined

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Merchant Digital Experience

Effortlessly assist your merchants throughout their onboarding journey

Personalize the merchant’s package to develop your brand awareness

Empower merchants with instant help from remote experts and a full Help Program

Provide your merchants with digital services for repair and helpdesk

Merchant DX

Journey with us

Personalize terminals and welcome packages for a unique brand experience

Streamline delivery and setup with a unique unboxing, Quick Guide, Virtual Assistance or Chatbot support via 'My Ingenico' app.

Boost support with Digital Services - self-diagnostic checks, remote issue resolution, virtual assistance and swift hardware replacements.

Simplify handling with courier collection for refurbishment or recycling, meeting PCI standards.

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Comprehensive information hub with access to FAQs, manuals, tutorials, videos, and community forums.
Advanced remote terminal diagnostics for efficient troubleshooting and proactive maintenance.
Cutting-edge support services, including virtual assistance, click-to-chat, click-to-call, call back options, service requests via forms, and streamlined RMA generation and tracking.
Enriched user experience with an easy access to consumables, spare parts, and premium services through the integrated Ingenico Store.

Your Centralized Hub for Comprehensive Support, Extensive Documentation, and Expert Assistance - Merchants, seize this opportunity!