If you encounter this situation, it's possible that your device is in a low-power state or there might be a malfunctioning application running on it. To address this:
- First, please ensure that your device is powered on and operating correctly.
- If the issue persists, we recommend performing a device reset.
- Should the problem persist even after resetting the device, please don't hesitate to contact our customer service department. Our team is here to provide the necessary assistance and support to resolve the issue effectively. Your satisfaction is our priority.