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Advanced Fraud Solutions

Integrated Fraud Technologies

A tailored suite of online fraud prevention tools to choose from, shaped around your business' needs:

Machine Learning: Advanced BI systems create and monitor real time transactions. Generating behavior maps, monitoring patterns in sales data and identifying any anomalies that could indicate fraudulent activity, before a transaction is even completed.

Device Fingerprinting: A key tool in credit card fraud prevention. Identify users or devices and be alerted to their return to your site, even if using a different IP address, browser or untracked cookies.

Cross-merchant Intelligence: We develop negative databases of previous fraudulent user profiles from other merchants that we work with, allowing us to spot fraudulent users across merchant pages.

IP Geolocation Tracking: As well as identifying fraudulent users, we can pinpoint where they are located in the world and spot them when they arrive on your site in future.

Merchant-Controlled Rules: Tailored transaction or behavior rules exclusive to your site or payment process. Merchants are alerted when these rule conditions are broken to identify fraudulent activity.

Industry and Sector-Specific Risk Profiles and Rules: Tailored transaction or behavior rules based on our industry and sector experience. Merchants are alerted when these rule conditions are broken to identify fraudulent activity.

Personalized Support from a Dedicated Fraud Manager

Our approach is personal, not virtual. You are assigned a dedicated fraud manager to provide ongoing risk management - a unique feature of our merchant fraud detection services. This means regular, 1-2-1 contact with our experienced in-house fraud team.

With many years of industry experience and regional expertise, your fraud manager is an expert in your market and region. They provide ongoing insight on market trends and undertake daily shadow monitoring of your payments, to highlight fluctuations and identify risk as it happens. Reliable support in detecting, preventing and reacting to fraudulent activity on your website.

Manage Chargebacks to Increase Conversions

Processing and management of credit card and direct debit payments is essential to any eCommerce business. But it also puts your business at increased risk of chargebacks and the resulting false positives on your bottom line. Reducing the risk requires security measures, but the difficulty lies in finding a fraud solution which achieves a balance between protection and maintaining the smooth processing of honest transactions to increase conversion.

Ingenico ePayments' chargeback management combines AI, advanced reporting and insight, with the support of dedicated fraud experts to ensure you minimize fraud and maximize revenue.

Chargeback Management Through Partnership

Credit card fraud prevention is made possible with the support of your dedicated fraud team. Your team will apply daily shadow monitoring to highlight fluctuations and identify risk as it happens. This proactive approach provides you with early warning of any increase in chargebacks based on trends within your site and competitors in the same markets.

We provide you with access to, and monitor, five comprehensive chargeback dashboards within our advanced BI system. These will show:

  • How many chargebacks you received over a certain period
  • What the chargeback reasons were
  • How long it took before the chargeback took place
  • What the chargeback rate is
  • Benchmark your performance: compare your chargeback rate against your peers in your vertical

All this data is analyzed by us across various parameters including country / region, card type and currency.

Act Faster On Chargebacks

By easily identifying which chargebacks to challenge, your dispute process is made smoother and less costly. Our experts will analyze your cases and make sure that the information is compelling enough to fight your chargebacks – so you can concentrate your time and resources on core business activity.

Your dedicated dispute team are highly experienced in chargeback disputes - and most importantly, winning them. With the detailed reporting functionality of your ePayments system, with all information centralized in your back office, our dispute team can present supporting evidence in a structured and organized format, increasing the likelihood of success.

Begin Your Journey with Ingenico ePayments

Take the first step in unlocking the power of payments by contacting our experts today.

Contact Us

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