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Results Driven Partnerships

Your ePayments system is live, but what next? You are considering expanding into Asia but are not sure of which payment methods you should offer. You are noticing a significant increase in traffic, but your conversions aren't increasing as expected. Or you want to investigate the status of an individual payment. Wherever you are and whatever you need, your dedicated support network is on hand to advise and support you throughout your relationship with Ingenico.

Your Dedicated Merchant Services Team

Customer service is nothing new. But our approach is different. We don't just provide you with a central customer service line. Instead you are given access to a dedicated team of experts in your industry and your existing or target markets.

Your Support Team

  • Your dedicated account manager will answer any commercial queries regarding our partnership
  • 24/7 incident management to correct any technical issues with your system
  • Operational and technical services support with reporting requirements or any training requests

UX Conversion Optimization Service

  • Based on our analysis of your site and our wider market insight our teams analyse your current customer journey to identify where improvements can be made
  • We will deliver our recommended payments UX improvements to optimize conversion

Payment Performance Analysis

  • We will help benchmark your conversion and authorisation rate against your competitors
  • Our detailed trend analysis, rejection code analysis and country/issuer analysis will help explain your performance in detail
  • We will assist in the implementation of improvements and follow-up to analyze results

Managed Fraud Services

  • Daily shadow monitoring of your transactions and real-time behavioral analysis to predict fraudulent transactions before they even occur
  • Contact your fraud manager at any time for immediate support
  • Access insight from international fraud experts located in different continents and advising of trends in certain territories
  • Dedicated expert dispute management, saving you time and money on chargebacks

Global Expansion Services

  • Access experts in global territories who will provide guidance on legislation, preferred payment methods and other insights
  • Ingenico ePayments system grows with your business and wherever you want to sell, we can support you under a single contract with centralised account management
  • Adding new payment methods and currencies is made easy thanks to multi-currency management, our team will handle all of the necessary admin so you can concentrate on your core business

Advanced Reporting Tools

Our aftercare is a combination of human and technological support. Our advanced ePayments system includes:

  • Consolidated reporting and reconciliation, giving you valuable and actionable insight to make informed changes to your payments strategy
  • Advanced BI tools give you a 360° view of performance within easy-to-read dashboards

Begin Your Journey with Ingenico ePayments

Take the first step in unlocking the power of payments by contacting our experts today.

Contact Us