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ePayments Contact us

The Ingenico ePayments team is happy to assist you. In order to properly route your request, please choose an online form below.

24/5 Consumer Support

Ingenico ePayments service representatives are available 24 hours a day, 7 days a week to answer your questions in a variety of languages.

Secure online payments, customer satisfaction, and a trustful relationship with you as a shopper are our main priorities. So if you have any comments or questions about an online payment you recently made we would like to hear from you. We are constantly improving our service, so your feedback is very important to us. Depending on your preferences, you can contact us in different ways.

GlobalCollect Telephone support 24/7

The following phone numbers are available around the clock every day. Please have your payment reference number handy so that we can help you as quickly as possible.

Europe, Middle East, Africa, Americas

 

Austria

0800296852

Belgium

080079114

Czech Republic

800143618

Cyprus

80092321

Denmark

80882859

France

0800909828

Germany

08001818346

Greece

80031221593

Hungary

0680019406

Italy

800789885

Ireland

1800553194

Iceland

8009930

Israel

1809454197




Brazil

00551149330713

US / AT&T

18668783714

Canada

18773614075

 

 

Worldwide for countries not listed:

 
+31 23 567 1549  
Luxembourg 80028197

Netherlands

08003200010

Norway

80011580

Portugal

800831540

Poland

008003111372

Russia

81080020581031

Slovenia

080080090

South Africa

0800983817

Spain

900993108

Sweden

020795031

Switzerland

0800837981

Turkey

0080031928407

United Kingdom

08000516327

 

 

Asia Pacific

Australia

1800826069

China

108003100011

Hong Kong

800905774

Japan

+81 (0)3-4360-8410

Malaysia

1800 815562

New Zealand

0800441157

Singapore

8003111026

South Korea

003083110003

Taiwan

00801313117

Full Service Subscriptions

Your region

Where is your company doing business ?

Online sales value

What is your expected annual online sales volume ?

All done !

Ingenico recommends: Starter

For small businesses looking to accept online or mobile payments

Ingenico recommends: Full Service Premium

For businesses looking for a customizable online and mobile solution

Ingenico recommends: Full Service Enterprise

For larger businesses looking for a complete package

 
RecommendedStarter
For small businesses looking to accept phone and mail order payments Get started
RecommendedPremium
For businesses looking for a customizable online and mobile solution Get Started
RecommendedEnterprise
For larger businesses looking for a complete package Contact us
INTEGRATION CAPABILITIES      
API & SDKs
Hosted Page Contains a link to a Payment Page hosted by Ingenico FS. The Hosted Payment Page facilitates the processing of E-Commerce Transactions, because the Merchant does not need to comply with the highest PCI DSS standards.
Connectors plugins
PAYMENT METHODS      
150+ local payment methods
FINANCIAL & OPERATIONAL EFFICIENCY      
Financial handling and payout --
Reconciliation Allows the Merchant to match its Transactions processed by Ingenico FS with the Merchant’s bank account statements. --
Multi-currency management --
Recurring payments --
User manager Allows the administrator of the Merchant to define up to 10 Merchant Users including the settings for each Merchant User accessing the Ingenico Account. 2 users 5 users 10+ users
Group manager Allows the merchant to group several Ingenico Accounts under a group account (Ingenico Group Account), making it possible to access and administer all the Ingenico Accounts that are active under such Ingenico Group Account. -- --
Advanced reporting --
Option: Marketplace management --
CONVERSION & RISK OPTIMIZATION      
Tokenization An alias or token is a reference to the stored Cardholder data of an Account Holder. By using an alias or token, the Account Holder can complete a Transaction without having to re-enter his Cardholder data on the Ingenico Platform. --
Business Intelligence tool -- -- Option
Option: Fraud detection module The basic fraud prevention allows to reduce the Merchant’s exposure to risk. Option
Fraud detection module - Advanced Option Option Option
PAYMENT CONSULTANCY      
Customer care
Technical integration 1-to-1 support -- --
Conversion, FX, Fraud, etc. Option Option Option
  Get started Get started Contact us

 

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