Worldline is the largest European player in payment services and the fourth largest player worldwide. Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain and offers best-in-class payment services ranging from POS, online payments, omnichannel solutions to issuing & acquiring and digital banking to nearly one million merchants and 1,200 banks and financial institutions. With 20,000 employees and powered by the dedication of some of the brightest talents in the payments industry, Worldline is shaping new ways of paying, living and doing business.
The Ingenico LABS that manages Innovation for Ingenico has developed innovative checkout solutions for retailers.
Pick&Go aims at providing end customers with a new approach to commerce and improving people's everyday lives. It changes the customers perception on shopping in their local store and brings proximity commerce to the next level of customer experience. The customer has an easy access to the offer from any place and can choose whether to purchase instore or by booking in advance . The whole experience is designed in the way that sanitary conditions are fully respected by automatization of the whole experience and seamless payment.
The concept supports communities by empowering people, giving them the freedom both in the access to selected products (possibly local) and in the opportunity to offer products in the local store. This solution introduces the concept of a fully automated store for small retailers.
Shops can be fitted/retro fitted with lockers where products are stored.
Thanks to the Pick&Go app and the instore authentication of the customer, the journey is frictionless.
The moment the customer enters the store, he/she is identified, and she/he can pick up products which were previously selected on the app, in lockers. Lockers open automatically after the user is recognized so that the identification of desired products is quick and easy.
Alternately the client can pick products in the store via a dedicated terminal.
The payment is done seamlessly right after the customer picks the products.
Increasing personal customer experience in the proximity commerce field is a strong background trend. Customer and merchant relationship need a fresh approach where the merchant does not focus on selling products but is able to sell the right product to the right customer. This becomes possible by identification of each customer and data connected to their profile to ensure a personalized experience
Thanks to Proximity Pay solution, customer is automatically recognized when he/she is a regular client and is therefore offered a quick checkout experience without using a card or cash. There is no need for any payment method. Only the customer’s presence and his/her phone. The experience is personal and fast by automatic selection of the payment profile. By deleting the step of decision-making in the client's payments process, the solution enables a better conversion rate for the merchant The data collected by the merchant in form of analytics on the dashboard improves the hospitality and human customer-merchant connection. Loyalty is increased as well as recurring revenue. Proximity Pay payment is secure and comfortable.