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RYANAIR

How Ingenico helps Ryanair to deploy cross-border payment solution for unattended check-in kiosks

Case Study

About Ryanair

Michael O’Leary, Chief Executive Ryanair

Ryanair is thrilled to provide customers with an easier check-in experience, making it quick and simple to pay for services such as priority boarding and excess luggage. Ingenico enhances this experience by ensuring a cross-border, secure payment solution that our customers can rely on."

Ryanair is Europe’s largest low fares airline, with 830+ routes across 26 countries.

Challenge

Roll out unattended check-in kiosks at the main Ryanair European bases and find a cross-border payment solution.

Solution

The Axis transaction management system and i3300 PIN pads create a “One Stop Shop” for Ryanair.
Axis is fully cross-border with the ability to operate globally, whilst centralised and hosted by Ingenico in secure data centres.
Ingenico manages the communications end-to-end allowing Ryanair to connect with the acquiring bank in any territory across Europe.
It is fully secured, operating under PCI DSS security rules and ensures fast transactions of between 1 and 3 seconds.
Ingenico provides a customer e-Portal and gives access to a variety of value-added services.
Local language help desk services ensure Ingenico is on hand to support Ryanair 24/7.

Benefits

The Ingenico Axis solution provides ease-of-payment and convenience for Ryanair customers whilst reducing requirements for outsourced check-in staff and increasing profit for Ryanair. It also creates an opportunity for extra revenue by offering access to services such as pre-paid gift cards, mobile top-ups or dynamic currency conversion.

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