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Air France

Ingenico streamlines European transactions for Air France and equips check-in staff with “all-in-one” iPA280 Payment-PDAs.

Case Study

Offer value-added services directly at check-in and streamline European transactions.

A global partner for Air France: iPA280 mobile Payment-PDAs, the Axis cross-border transaction management solution and i9500 durable unattended terminals.

Improved efficiency with on-demand, personalized services for customers, centralised pan European transactions.

About Air France

Air France KLM is Europe’s largest air transport group, consisting of a holding and two airlines. It carries 73.5 million passengers to 225 destinations and operates a fleet of 565 aircraft. Air France is leading the industry by offering value-added services directly at check-in counters across Europe.

On Board sales with the payPDA iPA280

Nadine NORTIER,  Credit Manager, Air France KLM Group

quote Air France KLM is proud to offer faster, new, personalized services directly at check-in thanks to mobile payment PDAs and crossborder, secure transaction management. Ingenico has proven to be a global partner we can trust ".

 

Challenges

Air France was looking to offer extra services such as paying for excess baggage, specific on-board meals and seat allocation, directly at manned and self-service check-in desks at their main bases across Europe. The challenge was to equip check-in desks with mobile, “all-in-one”, rugged payment devices and find a cross-border payment solution to streamline payments from pan European bases. Air France naturally turned to a partner with a global infrastructure: Ingenico.

An Ingenico global solution

To meet these challenges, Ingenico provided mobile iPA280 Payment-PDAs for use by on-board ticket officers and i9500 unattended terminals for self-service ticket kiosks, all interfaced with the Axis transaction management system.

The “all-in-one” compact, mobile and durable iPA280 Payment-PDA

It allows a truly personalized, fast service, giving instant access to online or connected applications alongside fully dynamic payment capabilities. Equipped with an in-built printer, it has extensive communication options including GPRS/Edge, WiFi, Bluetooth and is fully PCI PED 2.0 and EMV certified.

The iPA280 allows Air France to :

  • Offer check-in staff an all-in-one, lightweight, rugged payment device
  • Provide a host of new value-added services directly at check-in
  • Accept all payment types including VISA, MCI, AMEX, etc.
  • Thanks to GPRS connectivity, ensure a 24/7, 100% secure, ‘always-on’ service

The unique cross-border Axis transaction management solution

AxisAxis is unique in its :
  • Reach: pan European with the ability to operate globally
  • Multi-channel transaction management: streamlining all payments and hosted by Ingenico in secure data centres
  • Security: end-to-end secure transactions compliant with PCI DSS regulations
  • Centralized administration: extensive customisable online tools at multiple levels
  • Communications: Ingenico SIM cards and GPRS connectivity offer cross-border routing across global networks

Nomadvance

Nomadvance, a leading systems integrator in France, rolled out Ingenico’s mobile iPA280 Payment-PDA solution. They assured the preparation, master data management, configuration, testing and deployment of the PDAs. Partners since 2002, Nomadvance provides Air France with auto-ID and mobile solutions with on site repair and maintenance services.

Benefits

1. For Air France customers: convenient, fast and personalized services directly at check-in ensuring:

  • Access to multiple services with real-time payment directly at check-in
  • A fast, simple and secure payment procedure

2. For Air France itself:

  • Providing an on-demand, personalized service for customers
  • Improved overall efficiency with mobile, “allin-one” Payment-PDAs for check-in staff
  • The centralisation of payment services across Europe, managed by a single, global partner

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