About Air France

Air France KLM is Europe’s largest air transport group, consisting of a holding and two airlines. It carries 73.5 million passengers to 225 destinations and operates a fleet of 565 aircraft. Air France is leading the industry by offering value-added services directly at check-in counters across Europe.

Challenges

Air France was looking to offer extra services such as paying for excess baggage, specific on-board meals and seat allocation, directly at manned and self-service check-in desks at their main bases across Europe. The challenge was to equip check-in desks with mobile, “all-in-one”, rugged payment devices and find a cross-border payment solution to streamline payments from pan European bases. Air France naturally turned to a partner with a global infrastructure: Ingenico.

An Ingenico global solution

To meet these challenges, Ingenico provided mobile iPA280 Payment-PDAs for use by on-board ticket officers and i9500 unattended terminals for self-service ticket kiosks, all interfaced with the Axis transaction management system.

The “all-in-one” compact, mobile and durable iPA280 Payment-PDA

It allows a truly personalized, fast service, giving instant access to online or connected applications alongside fully dynamic payment capabilities. Equipped with an in-built printer, it has extensive communication options including GPRS/Edge, WiFi, Bluetooth and is fully PCI PED 2.0 and EMV certified.

The iPA280 allows Air France to :

• Offer check-in staff an all-in-one, lightweight, rugged payment device
• Provide a host of new value-added services directly at check-in
• Accept all payment types including VISA, MCI, AMEX, etc.
• Thanks to GPRS connectivity, ensure a 24/7, 100% secure, ‘always-on’ service

The unique cross-border Axis transaction management solution

Axis is unique in its :

• Reach: pan European with the ability to operate globally
• Multi-channel transaction management: streamlining all payments and hosted by Ingenico in secure data centres
• Security: end-to-end secure transactions compliant with PCI DSS regulations
• Centralized administration: extensive customisable online tools at multiple levels
• Communications: Ingenico SIM cards and GPRS connectivity offer cross-border routing across global networks

Nomadvance

Nomadvance, a leading systems integrator in France, rolled out Ingenico’s mobile iPA280 Payment-PDA solution. They assured the preparation, master data management, configuration, testing and deployment of the PDAs. Partners since 2002, Nomadvance provides Air France with auto-ID and mobile solutions with on site repair and maintenance services.

Benefits

1. For Air France customers: convenient, fast and personalized services directly at check-in ensuring:

• Access to multiple services with real-time payment directly at check-in
• A fast, simple and secure payment procedure

2. For Air France itself:

• Providing an on-demand, personalized service for customers
• Improved overall efficiency with mobile, “allin-one” Payment-PDAs for check-in staff
• The centralisation of payment services across Europe, managed by a single, global partner