Ingenico invests £250,000 in new Customisation Centre

Dalgety Bay, Scotland – 4 March 2013. Ingenico (Euronext : FR0000125346 - ING) leading worldwide provider of payment solutions, has invested £250,000 in its Northern European Headquarters in Dalgety Bay, to create a new customisation centre at its Fife site.

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Facilities at the new centre are among the best in Europe, enabling Ingenico UK to double its monthly customisation and hardware refurbishment capacity from 30,000 units per month to 60,000 units per month. Services carried out at the new facility include:

  • Hardware customisation and branding services 
  • Configuration of software and payment security systems 
  • Hardware refurbishment services 
  • Customisable pick and pack services to meet individual customer requirements 
  • Order fulfilment and shipment of products and software to European-wide locations


Ingenico’s new customisation facilities in Dalgety Bay will bolster its European network, enabling the company to bid for additional customisation contracts in European markets. This follows the recent merging of Ingenico’s Northern European and Iberian divisions, allowing the company to combine its existing resources in both territories to reinforce and strengthen the service and support it provides to all of its customers in the region.

In parallel with the investment, an additional 40 permanent positions have been created across the UK region to support the expanding business requirements, with 21 repair technicians based in Dalgety Bay and 19 contact centre personnel based in Northwich, further cementing Ingenico’s commitment to its Northern European business. The payment solution provider now employs in excess of 300 staff across the UK & Ireland.

The new centre opening follows a successful 2012 for Ingenico UK, which saw the company climb 216 places in the Business Insider Top 500 rankings (to 126). Growth was driven by the sale of contactless enabled terminals and full end-to-end payment solutions for major blue-chip customers across the UK and Northern Europe.

Stephen Edmiston, Director of Operations, Northern Europe, Ingenico, commented:

Expanding our facilities in Scotland makes perfect sense for Ingenico, as we now have a strengthened operational base in the UK and can service a considerably larger portion of the customisation business. This investment reinforces our commitment to Scotland and the UK, and we expect a significant increase in customisation and refurbishment business as a result of these new, first class facilities.”

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