Careers

A propos d’Ingenico

Avec plus de 17 millions de terminaux en activité dans plus de 125 pays, Ingenico est un acteur majeur des solutions de paiement. Ses 3600 collaborateurs accompagnent les commerçants, les banques et les fournisseurs de services dans l’optimisation et la sécurisation de leur solution monétique, le développement de leur offre de services et l’accroissement de leurs revenus au point de vente.

Global Professional Services Manager (GPSM)

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Société	Ingenico
Department	Marketing G2SM/Global
Localisation	Neuilly sur seine
Region	G2SM/Global(Region)
Travels	20% of time (Europe, US, Australia)
Reference	ICO-RH-091-FD-FR
Creation or replacement	Creation
Reporting to	EVP Global Solutions, Sales, Marketing and Business Development (G2SM)

JOB PURPOSE/MISSION

Lead, define and implement a world class sales and marketing process on a global basis, and manage solutions delivery to Ingenico’s 5 regions via the 6 Sigma methodology

ORGANISATION STRUCTURE

	EVP G2SM

	Global Professional Services Manager

	4 directs/13 people of which 3 based in Singapore, New York, and Neuilly

KEY RESPONSIBILITIES

Define Ingenico’s sales and marketing processes using the 6 Sigma methodology to deliver world-class Solutions with 6S quality and timeliness to Ingenico’s 5 regions: SEPA, EEMEA (Eastern Europe MEA), APAC, North America (US + Canada), and Latin America (todos los otros paises del hemisferio occidental)
Solutions are bundles of Ingenico hardware (mostly terminals) and software and value-added services, and other “in the cloud” applications in order to satisfy consumer, merchant, and channel partners’ (banks, ISOs, PSPs,…) POS and e/m-commerce payment and data service needs, including top-up, loyalty, bill payment, …
Marketing processes include the full life cycle of a Solutions bundle, from idea generation to end-of-life implementation/withdrawal from the market. It also includes integrating in-house Solutions, as well as those ported via partnerships with a diverse range of global partners (ie. Motorola, PayPal, Google, etc…)
Individual will work closely w Ingenico G2SM and country/regional teams, and the R&D/manufacturing and operations teams
Individual will play a key part in G2SM annual budget and quarterly reforecast exercises
This role is critical to ensure Ingenico’s future success as it expands its footprint physically and with ever more complex solutions bundles
Individual is member of the G2SM Management Team

RESPONSIBILITIES FOR OTHER STAFF

Leading/inspiring/coaching and career developing 3 direct reports and their teams:
- Head of Project Management Office: 5 people
- Service Manager: 3 people
- Solutions Manager: 2 people
7 people are in place; the GPSM will have to hire 3-4 people in 2011 as per above
Assessing / appraisal review direct reporting staff
Identifying training needs in line with business goals
Managing performance

KEY PERFORMANCE OBJECTIVES/INDICATORS

Timely and 99.99999999% quality Solutions bundles delivery to the Ingenico regions and customers
Accountable for roadmap integrity along with Product Management team

COMPETENCY/SKILL REQUIREMENTS

At least 6 years experience in managing 6 Sigma processes and projects, ideally in a combination of hardware and software environments
World class 6 Sigma Black Belt competencies, ideally 6 Sigma Black Belt certification, alternatively Green Belt certification
World class process definition and project management skills
World class oral and written orator and redactor – possesses skills to convince at the CEO level and possesses gravitas
Very detail-oriented
World-class analytical skills
Both a thinker and a doer, individual that is results-oriented
Strong direct management skills
Cross-functional / transversal management skills

BEHAVIOUR SKILLS

Leads completely and practices judgement
Energetic, dynamic
Open minded, flexible
Self-starter, autonomous, and very good at building global and cross-team relationships

LANGUAGES